At Ron Noble Insurance we pay particular attention to our clients’ files, whether they are individuals or companies. In each file, we take all the necessary measures to safeguard the confidentiality and protection of the personal information it contains (what we mean by personal information is any information that could allow you to be identified, such as your address, your telephone number, your driver’s licence, etc.) whether you purchase insurance with us or not.
Confidentiality and Protection of Personal Information Policy
Ron Noble Insurance has issued its Confidentiality and Protection of Personal Information Policy because we recognize that the clients we do business with have the right to know how we use the information we collect.
Your file remains strictly confidential
Our physical and electronic filing systems are at the leading edge of technology. The written documents and computerized data that make up your file are carefully stored and only authorized employees have access to them.
All our employees are bound by a contractual agreement to ensure the protection of your personal information and they are required under the laws governing the protection of personal information to protect your information and they can only use the information for authorized purposes. Furthermore, the firm and its insurance representatives also have a confidentiality obligation by virtue of their Code of Ethics.
Our commitment to the protection of your personal information
At Ron Noble Insurance we recognize that the Internet and e-commerce have created new opportunities and new responsibilities. However, we share with you the responsibility for controlling the exchange of information and the storage and use of certain personal information.
Information we collect about you
Your file only contains essential information that we need for insurance purposes. We may occasionally use the data it contains to introduce you to new products and services that are in line with your needs.
Anonymous information is primarily collected during our Web server’s normal log file analysis. We may use this data to find out which sections of our website are visited more frequently and to determine which ones should be improved. Ron Noble Insurance only use this data to improve the quality of the services and information we offer on our website. Entrusting your personal information to Ron Noble Insurance is easy and secure.
When we issue an insurance contract or a quote, it is understood that you have given your consent and have also obtained consent from all persons mentioned on your insurance contract or quote, for the use, conservation, collection and communication of their personal information for the purposes agreed to.
Ron Noble Insurance also collect personal information that you agree to share with us when you purchase insurance or make a quote, whether by telephone or online.
You may withdraw your consent at any time (subject to legal or contractual obligations and with reasonable notice) by contacting, in writing, our Privacy Officer responsible for the confidentiality and protection of personal information. Please note that the withdrawal of consent may prevent us from providing certain products and services requested.
Collection and disclosure of information about you
From time to time, we may need to collect or transmit information about you. These are regulated organizations or companies that have a legitimate right to request information from us or transmit information to us. These organizations and companies depend on the products or financial services or the province you live in. They are:
- insurance brokers or claims adjusters;
- appraisal firms;
- insurers, reinsurers and financial institutions or organizations responsible for their regulation;
- data analysis firms regarding credit, risks and claims;
- the courts and law enforcement agencies.
In all cases, we ensure that the information is used judiciously and that your right to privacy is respected.
Why we collect information
You can access our website without having to tell us who you are or disclose any personal information. Our objective is always to collect only the information required to offer you the best possible service and the best coverage with suitable conditions, and to not collect any information without your consent.
Transfers of activities
Ron Noble Insurance could take part in a business transaction such as a purchase, a sale, a merger or a financial arrangement concerning business assets. As part of these transactions, personal information may be provided to third parties in order to complete the transaction.
Transmission of information by email
Ron Noble Insurance cannot be held responsible for any damages caused due to the interception, loss or modification of any email that you send to us.
We remind you that when you send information by email, the transmission is not secure. We recommend caution when sending messages by email (such as your policy number or personal information).
You have the right to access your file and have it corrected
We make every effort to ensure your information is accurate, complete and up-to-date and that it can only be used for its intended purpose. We will be pleased to put your file at your disposal, at our office, so you can consult it. To do so, simply contact us in writing (to allow us to confirm you identity) and we will reply within 10 days to make an appointment. One of our representatives will gladly meet with you and give you your file. You can then take the time to review the contents of your file. Great care has been taken in compiling your file. However, should you notice an error, please let us know and we will correct it. In some exceptional cases, transcription, reproduction or shipping fees may be charged.
Our solid expertise at your service
Based on the information contained in your file, we may from time to time deem it appropriate to make you aware of products and services that are in line with your needs. In such cases, we may send you descriptive literature. If you do not wish to receive such documentation, please advise us in writing and we will make note of it in your file. Your wish will be respected.
Recording and call monitoring
For Customer Service training purposes and for quality control, some telephone conversations may be recorded or monitored.
If you have any general questions, please contact our Privacy Officer responsible for confidentiality and the protection of personal information at: [email protected]
If you believe that we are not in compliance with the principles set out in our Confidentiality and protection of personal information policy or to make a complaint, you can contact us at: [email protected]
Privacy Officer responsible for the Confidentiality and the protection of personal information:
How we have made our website accessible
We have created our website in accordance with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users. Some of the ways we achieve online accessibility include:
- Building webpages in a way that allows you to disable the CSS (Cascading Style Sheets) on your browsers or modify the text size using browser controls if the colours or fonts make content difficult to read.
- Creating webpages that allow visually impaired users to navigate the site effectively with a screen reading aid. For example, images have text-based descriptions, title attributes tell users where a link will take them if they click on it, and structured headings provide an overview of the site that lets users jump quickly to desired sections.
Accessibility For Ontarians With Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), sets a goal of an accessible Ontario by 2025. Ontario has introduced new Accessibility Standards for Customer Service (The Standard), the first accessibility standard created under the authority of the AODA. Mass Insurance is committed to providing services in a manner that respects the dignity and independence of persons with disabilities.
At Mass Insurance Brokers Limited, we are committed to ensuring that we provide a safe, welcoming, barrier-free, and accessible environment for our employees, members, prospects, suppliers, job applicants, visitors and other stakeholders who enter onto our premise, do business with us, access our website or communicate with us.
As an organization, we are responsible for ensuring that our employees, facilities, policies, business practices, and systems comply with the governing legislation and relevant best practices with regard to the accessibility for individuals with disabilities. We have implemented policies and training programs for employees which address specific issues. These programs are tailored to particular groups of managers and employees, and include information on topics defined below.
This is an overview of the governing legislation (including the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, its regulations and accessibility standards):
- Non-discriminatory job posting, interviewing and hiring practices;
- Accommodating employees with disabilities;
- Communicating with members with various types of disabilities;
- The use of alternatives to telephone communications;
- The use of service animals and support persons;
- Providing accessible invoices and/or bills;
- Notices of temporary disruptions; and
- Our relevant policies, practices and procedures.
Further information on our full Accessibility Policy and our training programs are available by contacting Management.
Accessibilité pour les Ontariens et Ontariennes avec handicap Loi Ontario (LAPHO) Loi sur l’accessibilité pour les personnes handicapées de l’Ontario 2005 (LAPHO), fixe un objectif d’une province accessible d’ici 2025. Ontario a introduit des nouvelles normes d’accessibilité pour le Service à la clientèle (la norme), la première norme d’accessibilité crée sous l’autorité de la LAPHO. Assurance Mass s’engage à fournir des services d’une manière qui respecte la dignité et l’autonomie des personnes handicapées
Chez Courtier d’Assurance Mass, nous nous engageons à veiller à ce que nous offrons un environnement sécuritaire, accueillant, facile et accessible pour nos employés, membres, prospects, fournisseurs, demandeurs d’emploi, visiteurs et autres intervenants qui entrent sur notre site, font affaires avec nous, accède à notre site ou communique avec nous.
En tant qu’organisation, nous sommes responsables de s’assurer que nos employés, installations, politiques, pratiques, et systèmes se conforment à la loi applicable et les meilleures pratiques avec l’accessibilité pour les personnes handicapées. Nous avons implanté des politiques et des programmes de formation pour les employés qui traitent de questions spécifiques. Ces programmes sont adaptés à des groupes particuliers des gestionnaires et des employés et incluent des informations sur des sujets définis ci-dessous.
Il s’agit d’un aperçu de la loi applicable (notamment le Code des droits de l’homme et l’accessibilité pour les personnes handicapées de l’Ontario, 2005, ses règlements et normes d’accessibilité) :
- Offre d’emploi, entrevue et embauche non discriminatoire,
- Accommoder des employés ayant une déficience
- Communiquer avec les membres avec différents types de handicaps
- L’utilisation d’alternatives aux communications téléphoniques
- L’utilisation des animaux d’assistance et personnes de soutien
- Fournir des relevés et/ou des factures accessibles
- Avis de perturbation temporaire et;
- Nos politiques, pratiques et procédures.
Informations complémentaires sur notre politique d’accessibilité complète et nos programmes de formation sont disponibles en communiquant avec la direction.
Policies & Procedures for AODA
At Ron Noble Insurance, we are committed to ensuring that we provide a safe, welcoming barrier-free and accessible environment for our employees, members, prospects, suppliers, job applicants, visitors and other stakeholders who enter onto our premise, do business with us, access our website or communicate with us. This applies in relation to employment without Company, and with respect to areas such as customer service, the built environment, information and communication, and transportation. With approximately 15% of the population having some type of disability, accommodating employees and customers with disabilities not only makes good business sense and is the right thing to do – it’s also the law!